Frequently Asked Questions
General FAQs
What types of classes do you offer?
We offer a variety of classes including Reformer Pilates, Mat Pilates, Yoga, Hot Yoga, and our exclusive Signature Sweat and Pilates Sculpt classes.
Who are the instructors at your studio?
Answer: Our instructors are all certified professionals with extensive training in their respective fields. You can learn more about their backgrounds and expertise on our 'Meet the Team' page.
Do I need any prior experience to join a class?
No, our classes are designed to accommodate all levels of experience from beginners to advanced practitioner
What should I bring to class?
We recommend bringing a water bottle, a towel, and comfortable workout clothing. Mats and other equipment are provided at the studio.
How do I book a class?
You can book classes through our website by registering for an account and selecting your desired class and time from our schedule.
What are your operating hours?
Our studio is open from 6 AM to 9 PM on weekdays and 8 AM to 5 PM on weekends.
Pricing & Membership FAQs
What are the membership options available?
We offer a variety of membership plans ranging from single-class passes to monthly unlimited packages. Details are available on our pricing page.
Can I try a class before signing up for a membership?
Yes, we offer a first-class free trial for new members. Please contact us to book your trial class.
Do you offer any discounts or promotions?
Yes, we regularly offer promotions for new and existing members. Check our website or subscribe to our newsletter for the latest offers.
Health & Safety FAQs
What measures are in place to ensure cleanliness and safety in the studio?
Our studio follows strict cleaning and sanitation protocols before and after each class, including disinfecting all equipment and high-touch surfaces. We also maintain a limited class size to ensure ample space between participants.
Are there any health conditions that require special attention before participating in a class?
Yes, if you have any pre-existing health conditions or concerns, please consult with your doctor before participating and inform your instructor so we can accommodate your needs safely.
Miscellaneous FAQs
What is your cancellation policy?
You can cancel or reschedule your class up to 12 hours before its start time without penalty. Late cancellations or no-shows may incur a fee or loss of a class credit.
How can I provide feedback about a class or instructor?
We welcome your feedback! You can provide feedback directly through your account on our website or contact our customer service via email or phone.
